Returns & Refunds

If something in your order is not right, tell us and we will put it right.

Missing, wrong or damaged items

Contact us with your order number and what went wrong (a photo helps). We will look at it and refund the item.

Fresh, chilled and frozen items

For food safety we cannot take fresh, chilled or frozen food back once it has left the store. If such an item is not good, contact us and we will refund it.

Items we could not supply

If we could not find an item, or a weighed item came out lighter than you paid for, the difference is refunded without you having to ask. Your order page shows each item as picked, replaced or removed.

Store purchases

Bring the item and your receipt to the counter. Unopened packaged goods can be returned; staff check the item and refund it the way you paid.

How refunds are paid

• Card payments go back to the same card. Your bank may take a few business days to show it.
• Payments made in cash on delivery or at pickup are paid back by the store.